FAQs

Q1: What kind of products do you sell?
A: At Doxaonline, we offer a wide variety of faith-based lifestyle products, including wall art, handmade soaps, mugs, cups, apparel (like t-shirts and sweatshirts), customized journals, tote bags, and more. Each product is designed to inspire, uplift, and reflect Christian values in everyday living.

Q2: Do you offer product customization?
A: Yes! Many of our items—such as journals, t-shirts, and tote bags—can be personalized with names, scripture verses, or messages. Look for the “Customizable” option on the product page or contact us for special requests.

Q3: How long does it take to receive my order?
A: Processing typically takes 2–5 business days. Customized items may take an additional 2–3 days. After processing, shipping takes:

• Standard: 7–15 business days

• Expedited: 5–10 business days

Q4: Do you ship internationally?
A: Yes, we ship to select countries outside the U.S. Shipping rates and delivery times vary by destination. Please note that customs fees and import taxes may apply and are the responsibility of the customer.

Q5: How can I track my order?
A: Once your order ships, you'll receive a confirmation email with a tracking number. You can use that number to monitor your package’s journey until it arrives at your door.

Q6: What if I receive a damaged or incorrect item?
A: We’re so sorry for the inconvenience! Please email us at maryalemu2025@gmail.com within 3 days of delivery with your order number and a photo of the item. We’ll make it right as quickly as possible.

Q7: Can I return or exchange an item?
A: Yes, we accept returns and exchanges on non-customized items within 3 days of delivery. Items must be unused and in original packaging. Please note that customized items are non-returnable, unless defective or incorrect.

Q9: How can I get in touch with you?
A: We'd love to hear from you! Reach out via email at maryalemu2025@gmail.com or use the contact form on our website. We typically respond within 24–48 business hours.